Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return/replacement policy.

RETURNS

• For all products, the returns policy and valid date is provided on the product detail page
• Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Odipappa.com.
• To be eligible for a return, your item must be in same condition that you received it.
• Items are not returnable if we received them in a condition that is physically damaged, has missing parts or accessories
• If the Item received is, different from their description on the product detail page on Odipappa.com. Then the item is returnable
• Items are not returnable when the product is physically damaged by you

REPLACEMENT

Only Few Seller items are eligible for replacements

• For all products, the replacement policy and valid date is provided on the product detail page
• We only replace items if they are defective or damaged
• For all functionality related issues, do contact the brand authorized service center directly

No Returns/ Replacement Categories

Some products are not returnable due to their nature or other reasons.

• Vegetables
• Fruits & Nuts 'N' Spices
• Chicken & Egg
• Mutton & Lamb
• Fish & Sea Food
• Grocery

If due to some reason you are not satisfied with the quality, freshness defective or damaged products, please contact us at the customer service or email us below to arrange a refund or exchange

RETURN/REPLACEMENT PROCESS

During pick-up, your product will be checked for the following conditions

• To return/ replace an item, place the item securely in its original packaging, And all in-the-box accessories
• The product should be unused
• The product should be undamaged and without any scratches, dents, tears or holes.
• The product is checked whether it is same product that you purchased From our site based on the IMEI/brand/serial number

The field executive will refuse to accept the return if any of the above conditions are not met.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return, we will also notify you of the approval or rejection of your refund.

If you are approved,

• If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned item will be issued.
• For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
• For Cash on Delivery the amount will be credited to the customer account, within a certain amount of 10 working days
• For online payments your refund will be processed, and a credit will automatically be applied to your Credit card / Debit card Net Banking account or original method of payment, within a certain amount of 10 working days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@odipappa.com

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@odipappa.com

#244,32nd Street, Kannikapuram , Velachery Main Road, Guindy, Tamil Nadu,Chennai-600032 Chennai, Tamil Nadu 600032, Chennai, TN, 600032, India.